E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Ron Zemke
Thomas K. Connellan
Hardcover. Amer Management Assn 2000-10.
ISBN 9780814406069
Buy from Amazon.com
Publisher description
This is a guide to building good service on the Web. It provides a
blueprint of ready-to-implement ideas and solutions for how to provide great
service in cyberspace.
More books by the authors
Sustaining Knock Your Socks Off Service
Paperback
1993
The Brontosaurus Principle: A Manual for Corporate Survival
Hardcover
2005
Bringing Out the Best in Others!: 3 Keys for Business Leaders, Educators, Coaches and Parents with Other
Hardcover
2003
Getting Yours: Success Strategies for the 1980's
Hardcover
1982
How to Grow People into Self Starters
Hardcover
1980
Similar books
Hush! Royalty is Walking Through the Door!: How to Provide Outstanding Customer Service and Outshine Your Competition
Hardcover
1980
Hush Royalty is Walking Through the Door!: How to Provide Outstanding Customer Service and Outshine Your Competition
Hardcover
1980
Common Sense Customer Service: Improve Your Job Skills & Provide A Great Customer Experience
Hardcover
1980
Common Sense Customer Service: Improve Your Job Skills & Provide a Great Customer Experience
Hardcover
1980
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Hardcover
1980
Rate the book
Write a review and share your opinion with others. Try to focus on the content of the book.
Read our instructions
for further information.
E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Your rating:
Please enter a title for your review
(min 2 words):
Type your review in the space below
(max 1000 words):
Language of the review:
English
Your name
(optional):
Your email address
(not displayed,
only
for verification):
Your review will be displayed within five to seven business days.
Reviews that doesn't follow our
instructions
will not be displayed.
Book reviews
»
E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Categories
Arts & Photography
Biographies & Memoirs
Business & Investing
Children's Books
Comics & Graphic Novels
Computers & Internet
Cooking, Food & Wine
Entertainment
Health, Mind & Body
History
Home & Garden
Horror
Law
Literature & Fiction
Medicine
Mystery & Thrillers
Nonfiction
Outdoors & Nature
Parenting & Families
Professional & Technical
Reference
Religion & Spirituality
Romance
Science
Science Fiction & Fantasy
Sports
Book reviews
|
Help & support
|
About us
