What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say Leonard S. Greenberger Paperback. McGraw-Hill Professional 2013-05-01. ISBN 9780071806435
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What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say

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