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Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series)
Meryl Runion
Paperback. McGraw-Hill 2010-06-18.
ISBN 9780071742313
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Publisher description
The Right Phrase for Every Situation . . . Every Time
Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.
Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today's workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment
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Perfect Phrases for Managers and Supervisors, Second Edition
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